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Terms and Conditions; 
Consumer Information (T&Cs)

 

A. General terms

 

Section 1: Provider

In the absence of any statements to the contrary, the provider and contractual partner is: 

Christopher Rauen GmbH
Hannah-Arendt-Straße 34
49134 Wallenhorst

Germany
Phone: +49 541 98256-772
Fax: +49 541 98256-779
Email: info@rauen.de
Website: www.rauen.de
Authorised representative managing director: Dr Christopher Rauen
Registered office: 49134 Wallenhorst, Germany 

Registry court: Osnabrück District Court

Registration number: HRB 215729
VAT ID as per Art. 27a of the Value Added Tax Act (UStG): DE232403504

 

Section 2: Scope of applicability

  • These Terms and Conditions (T&Cs) apply to all orders and bookings placed by consumers as per Section 13 of the German Civil Code (BGB) and entrepreneurs as per Section 14 BGB (hereinafter jointly referred to as: Customers) with Christopher Rauen GmbH.
  • The following shall apply to customers who are entrepreneurs: Our T&Cs apply exclusively. We do not accept and shall not be bound to any contradictory, deviating or supplementary terms from the entrepreneur, even if we have not expressly objected to their validity. Any terms to the contrary stipulated by the entrepreneur with reference to their terms and conditions are hereby expressly excluded. Furthermore, our T&Cs shall remain binding if we deliver goods or services to the entrepreneur or otherwise engage in business transactions in the knowledge of conflicting or deviating terms and conditions from the entrepreneur without reservation.

 

Section 3: Contract conclusion for our Coaching magazine

  • The advertised product, Coaching magazine, constitutes a binding offer to conclude an associated subscription. The customer shall be directed to the website www.coaching-magazin.de in order to purchase a subscription. The customer is able to select between a print, digital or print & digital version, with a discounted subscription available to students for each version. The individual services, prices and contractual terms are specified under the corresponding heading. When the customer clicks on the “Place order” button, they will be directed to a website to enter their information and select the payment method. The customer can also identify and edit any errors made when they entered their information. Customers can select between paying by invoice, through their PayPal account or by direct debit or credit card, both via PayPal without the need to create a PayPal account. This page will also display the contractual term and price. Prior to this point, the customer can edit their information or cancel the order process by closing the page. The customer only submits an irrevocable contractual declaration accepting our offer when they click on the button “Submit order”. The subscription is then concluded. Immediately after this, the customer will receive an email to confirm that we have received their order.
  • The language of the contract is German.
  • We shall store a copy of the contract. The customer will receive an email containing the order information and T&Cs. The current T&Cs can also be viewed on our website at any time.

Section 4: Contract conclusion for seminars

  • The customer can complete the form on our website to provide their contact details and express which seminar they are interested in. We can also be contacted by phone or fax. Once contact has been established, we will then send the customer a quote by email or fax to which we are bound for one week in the absence of any agreements to the contrary. If this quote is not approved by the customer by the end of this period, the quote shall no longer be valid. However, if the customer approves the quote within the week by email, phone or fax, the contract shall be deemed concluded.
  • The language of the contract is German.
  • We shall store a copy of the contract. The customer will receive an email containing the order information and T&Cs. The current T&Cs can also be viewed on our website at any time.

Section 5: Prices, shipping costs and delivery terms for the Coaching magazine

  • The prices advertised on our website include statutory VAT and other price components.
  • Shipping costs are calculated separately. Information on shipping costs can be found in the order overview when an order is placed, on our website and on www.coaching-magazin.de, where the customer can order a subscription.
  • A separate delivery address can be entered if a print version of the magazine is delivered by mail.

Section 6: Payment terms

  • The customer can select between the following payment methods when ordering the Coaching magazine:
  • Payment by invoice: The customer must transfer the invoice amount to the account specified in the invoice.
  • Paypal: If the customer opts to pay by PayPal, they will be directed to PayPal at the end of the order process. If they are already a PayPal customer, they can log in using their login details and pay. If the customer does not have a PayPal account, they can instead log in as a guest or create a PayPal account and then confirm the payment. We generally receive payments within minutes and then start to process orders without delay.
  • Direct debit or credit card payment via PayPal without a PayPal account: If the customer selects to pay by direct debit (via PayPal – a PayPal account is not required for this), after clicking on the “Submit order” button, the customer will automatically be directed to the PayPal website. Once on the PayPal website, the customer will find another option under the login mask: “Direct debit or credit card”. After clicking on the payment method and providing the required information, the customer can click on the corresponding payment option and complete the selected payment option. The customer is required to tick both checkboxes at the end of the form. The payment process will be complete once the customer clicks on the “Agree and continue” button. PayPal accepts credit cards provided by MasterCard, Visa and American Express.
  • The payment method agreed between us and the customer shall apply to seminar bookings.
  • The customer shall be required to pay any bank charges incurred for payment transactions from abroad.

Section 7: Retention of title

We shall retain ownership of the goods until they are paid in full.

 

Section 8: Cancellation right

Consumers as per Section 13 of the German Civil Code (BGB), i.e. every natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business or profession, are granted a 14-day cancellation period. Entrepreneurs are not entitled to cancel orders.

 

1. Subscription for a printed magazine

 

Cancellation policy for the delivery of goods

Cancellation right

You are entitled to cancel your subscription within 14 days without stating grounds.

The cancellation period is 14 days as of the day on which you, or a third party specified by you who is not the carrier, received the goods. If you have purchased several items in one order and the individual items are delivered separately, you shall be entitled to a 14-day cancellation period as of the day on which you, or a third party specified by you who is not the carrier, received the last item. If you have purchased one item which is delivered in several instalments or in parts, you shall be entitled to a 14-day cancellation period as of the day on which you, or a third party specified by you who is not the carrier, received the final instalment or part. If you have purchased items for regular delivery over a specified period, you shall be entitled to a 14-day cancellation period as of the day on which you, or a third party specified by you who is not the carrier, received the first delivery.

 

In order to exercise your cancellation right, please contact us (Christopher Rauen GmbH, Hannah-Arendt-Straße 34, 49134 Wallenhorst, phone: +49 541 98256-772, fax: +49 541 98256-779, email: info@rauen.de) with a clear notification (e.g. with a letter sent by post, fax or email) that you have decided to withdraw from this contract. The following cancellation template can be used for this purpose; use thereof is optional.

 

In order to adhere to the cancellation notice period, sending a notification concerning the assertion of your cancellation right prior to the expiration of the cancellation notice period suffices.

 

Implications of cancellation

If you cancel this contract, we must return all payments that we have received from you, including any delivery costs (with the exception of additional costs incurred by your selection of a different type of delivery than the least expensive standard delivery offered by us) without undue delay, at the latest within 14 days after the day on which we received notification of your cancellation of the contract. We shall use the same payment method that you used for the original payment to refund the money, unless otherwise explicitly agreed with you; under no circumstances will you be charged for this refund.

 

We may delay the refund until we have received the returned goods or you have provided evidence that you have sent the goods, whichever occurs first.

 

You must return or deliver the goods to us without undue delay, in any case within 14 days after the day on which you notified us of your cancellation of this contract. This notice period is deemed adhered to if you send the goods within the notice period of 14 days. You must bear the costs for returning the goods. You shall only be liable for any loss of value for the goods if this can be attributed to handling of the goods that exceeds testing the nature, properties and functioning of the goods.

 

End of the cancellation policy

 

 

2. Subscription without a printed magazine (digital subscription)

 

Cancellation policy for the purchase of digital content not supplied on a physical data carrier

Cancellation right

You are entitled to cancel this contract without stating grounds within 14 days. The cancellation period is 14 days as of the day on which the contract was concluded.

In order to exercise your cancellation right, please contact us (Christopher Rauen GmbH, Hannah-Arendt-Straße 34, 49134 Wallenhorst, phone: +49 541 98256-772, fax: +49 541 98256-779, email: info@rauen.de) with a clear notification (e.g. with a letter sent by post, fax or email) that you have decided to withdraw from this contract. The following cancellation template can be used for this purpose; use thereof is optional.

In order to adhere to the cancellation notice period, sending a notification concerning the assertion of your cancellation right prior to the expiration of the cancellation notice period suffices.

 

Implications of cancellation

If you cancel this contract, we must return all payments that we have received from you, including any delivery costs (with the exception of additional costs incurred by your selection of a different type of delivery than the least expensive standard delivery offered by us) without undue delay, at the latest within 14 days after the day on which we received notification of your cancellation of the contract. We shall use the same payment method that you used for the original payment to refund the money, unless otherwise explicitly agreed with you; under no circumstances will you be charged for this refund.

 

Special notice

Your cancellation right in relation to digital content governed by this contract shall prematurely cease to exist if we have commenced performance of the contract following your express consent to us performing the contract prior to the end of the cancellation period, and you have confirmed that you are aware that your cancellation right shall no longer apply once you have consented to us commencing performance of the contract.

 

End of the cancellation policy

 

 

Exclusion or premature forfeiture of cancellation rights

Cancellation rights do not apply to contracts concluded for

  • thedelivery of goods that are not prefabricated or were manufactured on the basis of individual requests or requirements from the consumer, or that have been clearly tailored to the consumer’s personal needs;
  • the delivery of newspapers, journals, or magazines, with the exception of subscription contracts.

3. Cancellation policy for seminars

 

Cancellation policy

Cancellation right

You are entitled to cancel your subscription within 14 days without stating grounds.

The cancellation period of 14 days shall apply from the date the contract is concluded.

In order to exercise your cancellation right, please contact us (Christopher Rauen GmbH, Hannah-Arendt-Straße 34, 49134 Wallenhorst, phone: +49 541 98256-772, fax: +49 541 98256-779, email: info@rauen.de) with a clear notification (e.g. with a letter sent by post, fax or email) that you have decided to withdraw from this contract. The following cancellation template can be used for this purpose; use thereof is optional.

In order to adhere to the cancellation notice period, sending a notification concerning the assertion of your cancellation right prior to the expiration of the cancellation notice period suffices.

 

Implications of cancellation

If you cancel this contract, we must return all payments that we have received from you, including any delivery costs (with the exception of additional costs incurred by your selection of a different type of delivery than the least expensive standard delivery offered by us) without undue delay, at the latest within 14 days after the day on which we received notification of your cancellation of the contract. We shall use the same payment method that you used for the original payment to refund the money, unless otherwise explicitly agreed with you; under no circumstances will you be charged for this refund.

If you have requested that the performance of services should commence during the cancellation period, you shall be required to pay us the sum that corresponds to the amount due for services already rendered prior to our receipt of your cancellation notice for this contract in relation to the entire scope of the contractually agreed services.

 

End of the cancellation policy

 

 

You shall not be entitled to cancel contracts for the provision of services related to recreational services if the contract stipulates a specific date or period for the provision of the respective service.

The cancellation right shall also not apply to contracts for the provision of services even if the entrepreneur has rendered the service in full or commenced performance of the service once the consumer provided their express consent and confirmed their awareness of the fact that their cancellation right would cease to exist upon complete fulfilment of the contract by the entrepreneur.

 

4. Cancellation form template 

 

Cancellation form template

(If you wish to cancel this contract, please fill out this form and return it.)

 

to:
Christopher Rauen GmbH
Hannah-Arendt-Straße 34
49134 Wallenhorst
Fax: +49 541 98256-779
Email: info@rauen.de

 

·       I/we (*) hereby cancel the contract that I/we (*) concluded for the purchase of the following goods (*)/performance of the following services (*)

·       Purchased on (*)/received on (*)

·       Order and/or invoice number

·       Name of the consumer(s)

·       Address of the consumer(s)

·       Signature of the consumer(s) (only for paper notifications)

·       Date

___________________________________

 

(*) Delete as applicable.

 

Section 9: Liability

  • Articles and other information published by us are solely provided for general learning, informational purposes and training, and do not constitute advice on a personal matter. All information and services have been compiled according to the best of our knowledge. Nevertheless, they are non-binding and subject to correction. Despite attempts to ensure the accuracy of our content, we do not assume any liability in terms of the accuracy, completeness, topicality, clarity, proper context, authenticity and unbiased nature of information and statements published on this website. The use of data, products and services offered on this website is at the customer’s own risk. In particular, this includes, but is not limited to, the functionality and absence of viruses in databases, programmes, web services, newsletters, emails, documents and other data shared online. We would like to point out that sharing data online is not always secure. The users of data, products and services provided by us, or publicly available data, products and service, shall be notified that they are required to perform regular data backups, at least once per day.
  •  We shall only be liable for damages to the extent permitted by law according to the following provisions.
  • We shall be liable for damages resulting from injury to life, limb or health and for damages attributable to intent or gross negligence on our part or on the part of our legal representatives or vicarious agents, in addition to damages due to failure to adhere to a warranty we have granted or due to the fraudulent concealment of defects.
  • We shall be liable to the extent limited to compensation for foreseeable damage typical for the contract caused by a breach of essential contractual obligations on our part or the part of our legal representatives or vicarious agents that can be attributed to ordinary negligence. Essential contractual obligations constitute duties, the fulfilment of which is required for proper performance of the contract and compliance with which the contractual partner can regularly rely on.
  • Our liability shall be limited to € 25,000 for each claim in other cases of conduct deemed to be ordinary negligence.
  • Other claims for compensation from the customer are hereby excluded. The provisions of the Product Liability Act shall remain unaffected by the above terms.
  • The limitations stipulated in the above clauses shall also apply to the benefit of our legal representatives and vicarious agents if claims are asserted against them directly.

 

Section 10: Copyright, trademarks and brand names

  • All publications released by us, documents, databases, online services, newsletters, articles, photos, videos, other images and products, along with all documents provided by us and individual presentations at events of any nature are protected by copyright. Written permission must first be obtained from us and the lecturer prior to the reproduction, circulation or public disclosure of the presentation or documents. The participant hereby irrevocably grants us permission to produce photo, sound and video recordings of the seminar. The participant will be informed before any recordings are made. Furthermore, the participant hereby irrevocably grants us permission to use these recordings to advertise products and seminars that we provide. In particular, this include the use of these recordings in flyers, on our website, on our pages on third-party platforms (e.g. Facebook, YouTube), and in newspaper ads.
  • Any titles, brand names and illustrations published on our website are generally subject to the respective holder's brand name, trademark and/or patent rights. The use of the corresponding terms or illustrations on our website does not warrant the assumption that these terms or illustrations can be used freely by anyone, even in the absence of specific mention of the corresponding rights.
  • The customer/participant/author warrants that they are the sole holder of all rights to all files, texts and images shared with us, particularly third-party rights that may be affected by the use of the respective content. In particular, this pertains to the rights of the individuals depicted in photographs or the right holders to the depicted objects, patterns, logos, etc. (motifs). Furthermore, the customer/participant/author also warrants that the files, photos, texts, images and marketing materials do not violate the pertinent laws (in particular, criminal laws, youth protection laws, and competition laws) or third-party rights (trademark rights, personal rights, copyrights). The customer/participant/author additionally expressly assures us that the depicted individuals and the holders of the rights to the depicted motifs have consented to the use, publication and circulation of the files, photos, texts, images and marketing materials along with the reproduction, digitisation, editing and processing thereof for the contractual purpose. In the event that a third party asserts a claim against us due to a violation of its rights to images, image files or a violation of personal rights or other rights (including but not limited to rights to names and trademarks, etc.), the customer/participant/author of the respective files/motifs shall be required to indemnify us from all claims asserted against us by third parties, at the latest upon our written request, namely to indemnify us from all claims and reimburse all costs incurred by us resulting from the legal violation, in particular defence and legal costs.

Section 11: Data protection

Our Privacy Statement contains all information on the collection, processing and use of the user’s personal data, and can be viewed at https://www.rauen.de/datenschutzhinweise.html.

 

Section 12: Final provisions

  • If the customer is an entrepreneur, these T&Cs shall solely be governed by the laws of the Federal Republic of Germany with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
  • To the extent that the customer is a merchant, legal entity under public law or special fund under public law in accordance with the German Civil Code, Goldenstedt shall serve as the sole place of jurisdiction for all disputes that arise from the contractual relationship between us and the customer.
  • Online platform for out-of-court dispute resolution and notice according to Section 36 of the German Consumers’ Dispute Resolution Act (VSBG)

As a company with an online presence, we are required to refer you to the online dispute resolution (ODR platform) provided by the European Commission. Click on the following link to access the ODR platform: https://webgate.ec.europa.eu/odrHowever, we shall not participate in a dispute resolution procedure before a consumer arbitration board.

 

 

B. Special terms for seminars

 

The terms stipulated in the following provisions shall take precedence over the terms stated above. In the absence of any statements to the contrary, the provider and contractual partner is:

Christopher Rauen GmbH

Hannah-Arendt-Straße 34

49134 Wallenhorst

Germany

Phone: +49 541 98256-772

Fax: +49 541 98256-772

Email: info@rauen.de

Website: info@rauen.de

Authorised representative managing director: Dr Christopher Rauen

Registered office: 49134 Wallenhorst, Germany

Registry court: Osnabrück District Court

Registration number: HRB 215729

VAT ID as per Art. 27a of the Value Added Tax Act (UStG): DE232403504

 

Section 1: Registering for seminars

  • Registrations are binding. The contract for seminar participation shall be concluded once you receive confirmation of your registration. If you do not receive confirmation of your registration, or confirmation is delayed, the contract shall be deemed concluded if we do not declare our rejection thereof within 14 days. The registering party shall be informed without undue delay if the seminar in question has been overbooked. In this case a contract will not be concluded.
  • As the organiser, we permit the customer to participate in their booked seminar.
  • The customer will receive all information on the event schedule and location in good time prior to the start of the seminar. Information on the scope, topics, type of seminar and objectives can be found in the seminar programme.
  • We reserve the right to modify the seminar, provided this is deemed reasonable for the participant. In particular, this applies to changes to the seminar date or location, or the appointment of a replacement lecturer in the event that the announced lecturer is unable to attend. If the seminar can no longer take place as planned due to force majeure, illness, accidents or on other grounds for which we are not responsible, we shall be entitled to offer the seminar on an alternative date.
  • The lecturers are free to arrange their presentation as they see fit and shall be responsible for the content of their presentation. As the organiser, we do not assume any liability for the content of the seminar. We neither guarantee nor owe success in relation to participation in the seminar.
  • In the absence of any agreements to the contrary, costs for travel, accommodation and food are not included in the seminar fee and must therefore be borne by the customer.

Section 2: Prices, payment terms

The listed prices (incl. cancellation fees) are gross amounts. Statutory VAT is listed separately. All invoices shall be payable immediately upon receipt by the customer. Payment must be made to one of the accounts listed in the invoice without delay. Please note that discounts cannot be combined with other reductions.

 

Section 3: Cancellation, rebooking, cancellation right

  • The participant is entitled to cancel their booking up to 12 weeks before the seminar starts. A notice of cancellation must be submitted to the organiser in writing (e.g. letter, fax, email). In the event of a cancellation, the participant shall be required to pay a cancellation fee amounting to 30% of the seminar fee.
  • The participant can rebook the seminar for an alternative date with the organiser's approval up to 4 weeks prior to the start of the seminar. However, this does not automatically entitle the participant to rebook the seminar. Rebooking is only possible if the seminar fee has been paid in full.
  • The consumer's cancellation right (as stipulated in Art. 8 of Part A) is not affected by the above terms.

 

Wallenhorst, 02/02/2021